Kategori: UX
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Designing for Payment Feature Adoption
How do we get more customers to adopt SEPA Direct Debit as their preferred payment method.
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Improving plans overview page
Enhance pricing transparency and consistency for business customers by aligning the in-app upgrade page with the external pricing page.
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Global review editor
In ShortBy identifying high-intent users who came specifically to write a review, we introduced a direct and simplified review entry point accessible across the platform. The new Global Review Editor reduced friction, improved completion speed, and contributed to an increase in organic reviews. The work strengthened Trustpilot’s core review ecosystem by making it faster and…
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Company profile design sprint
In ShortIn a focused 4-day design sprint, I reimagined the Company Profile setup to increase completion and perceived value. By combining expert insights from Customer Success and Support with rapid ideation and prototyping, we validated a guided editor with real-time preview. The result was a clearer, more motivating setup experience designed to reduce friction and…