Product Designer

Design Processes

Over time, I’ve shaped a design process that prioritizes learning, alignment, and outcomes over rigid steps. It’s non-linear by design and flexes based on the risk, scope, and context of the problem we’re solving.

Selected work

Designing for Payment Feature Adoption
How do we get more customers to adopt SEPA Direct Debit as their preferred payment method …
Improving plans overview page
Enhance pricing transparency and consistency for business customers by aligning the in-app upgrade page with the external pricing page …
Rapid Discovery
Across many of our user interviews, we noticed a recurring pattern: people often said it was hard to grasp the …
Global review editor
In ShortBy identifying high-intent users who came specifically to write a review, we introduced a direct and simplified review entry …
Company profile design sprint
In ShortIn a focused 4-day design sprint, I reimagined the Company Profile setup to increase completion and perceived value. By …
Methods I use in practice

Research
Guerrilla testing, usability testing, hybrid research interview, moderated and unmoderated tests, summarizing and communicating learnings, A/B split testing and experimenting, data analysis and interpretation.

Strategy
Ideating, vision, strategy and concept development, stakeholder management, opportunity/risk assessment, Problem framing, Prioritization and trade-off decisions, Defining and tracking success metrics, Post-launch learning and iteration.

UI Design and Prototyping
User flows, diagrams, wireframing and high-fidelity mockups, paper prototyping, clickable prototypes, and card sorting. Currently, my preferred tools are Figma and Miro but I am pretty agnostic and have worked with plenty of other tools in the past.

Collaboration
Involving the product team and stakeholders in the learnings, ideation, and decision process. Facilitation of workshops, presentations, and design critiques

Methodologies
Product Discovery, User Journey Mapping, Lean User Experience Design, Design Sprint, Dual-track Development, Agile Software Development, Scrum, Kanban etc.